Customer Service Engineer (Electrical)

Job Description

Sanet CREATING CAREERS is now tasked with finding a skilled Customer Service Engineer for troubleshooting extrusion machines. Catch this opportunity to begin a career and become a part of our team in Southeast Asia for the Reifenhäuser Business Unit.

Reifenhäuser has evolved from the world’s leading extrusion machinery manufacturer into a solution provider with innovative technologies. As one of the world’s top machinebuilders, Reifenhäuser will bring the plastics industry to a sustainable future.

Main Duties

  • Troubleshooting and electrical service for blown film and flat film extrusion lines
  • Evaluate technical condition of equipment and systems
  • Oversee inspections, maintenance and upgrade of lines
  • Document warranty claims, determine the damage extent, and jointly define and execute corrective actions as specified
  • Communicate with in-house teams to help customers resolve technical issues

Other Duties

  • Provide technical consultancy to customers and promote service products
  • Provide technical training to operators and maintenance staff
  • Create reports, technical documents, and maintain records

Required Key Skills

  • Diploma or degree in electrical or mechatronics engineering or related areas
  • 3+ years field service experience in industrial settings, ideally with plastic processing machinery
  • Extensive knowledge of automation systems, PLC’s (B&R, Siemens), and electrical drive systems
  • Hands-on experience in troubleshooting and testing machines modules
  • Fluent in verbal and written English

Other Required Skills

  • Strong communication with both internal and external parties, even in high-pressure situations
  • Self-motivated with strong problem-solving skills to identify and resolve issues in a timely manner
  • Willingness to travel 50% only within Thailand, based on a flexible schedule
  • Driving license required
  • Authorized to work in Thailand

Grab your opportunity and apply now on this page with your CV and a recent photo, or call for more information our Head of Recruitment, Ms. Fah, Tel. 02-737-6420 Ext.15


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