Customer Service Engineer (Electrical)

Job Highlights

  • International company, PLC B&R, Siemens
  • Bonus, Medical insurance, Allowances
  • Good English, Hands-on experience, Troubleshooting

Job Description

Sanet CREATING CAREERS is now tasked with finding a skilled Customer Service
Engineer for troubleshooting extrusion machines. Catch this opportunity to begin a career
and become a part of our team in Southeast Asia for the Reifenhauser Business Unit.

Reifenhäuser has evolved from the world’s leading extrusion machinery manufacturer into
a solution provider with innovative technologies. As one of the world’s top machine
builders, Reifenhäuser will bring plastics industry to a sustainable future.

Main Duties

  • Troubleshooting and electrical service for blown film and flat film extrusion lines
  • Evaluate technical condition of equipment and systems
  • Oversee inspections, maintenance and upgrade of lines
  • Document warranty claims, determine the damage extent, and jointly define and
    execute corrective actions as specified
  • Communicate with in-house teams to help customers resolve technical issues

Other Duties

  • Provide technical consultancy to customers and promote service products
  • Provide technical training to operators and maintenance staff
  • Create reports, technical documents, and maintain records

Required Key Skills

  • Diploma or degree in electrical or mechatronics engineering or related areas
  • 3+ years field service experience in industrial settings, ideally with plastic
    processing machinery
  • Extensive knowledge of automation systems, PLC’s (B&R, Siemens), and
    electrical drive systems
  • Hands-on experience in troubleshooting and testing machines modules
  • Fluent in verbal and written English

Other Required Skills

  • Strong communication with both internal and external parties, even in high-pressure situations
  • Self-motivated with strong problem-solving skills to identify and resolve issues in
    a timely manner
  • Willingness to travel 50% only within Thailand, based on a flexible schedule
  • Driving license required
  • Authorized to work in Thailand

Company Overview

Founded in 1911, the Reifenhauser Group is now the leading provider of innovative
technologies and components for plastics extrusion. Their highly specialized business units
provide advanced solutions to customers around the world. With the Group’s technologies
and a highly skilled workforce of over 1,750 employees, they enable customers to produce
blown films, cast films, sheets as well as nonwovens. Further, Reifenhauser deliver components for
the plastic extrusion industry of the highest quality.


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